https://cleartalking.com/main/ https://cleartalking.com/main/virgin-media-broadband/ https://cleartalking.com/main/virgin-media-broadband/ Fri, 18 May 2018 10:42:13 +0000 6933 2018-05-18 Broadband 100 Mb speed internet. ]]> Virgin media offers a good broadband service and I am with them since 2016 and did not have any major problems with them so far.  Though the broadband speed fluctuated sometimes, but of no serious matter, Their service is prompt and the staff friendly.  Their customer services is satisfactory, but it could be improved.    ]]> There were hidden charges when I moved home.  The prices of their packages are gradually rising and they keep calling me for upgrading my present broadband package.  Only when I complained to them about reduced internet speed, then they would come with a new box, saying that they have upgraded to higher speed broadband. ]]> Their price policy should be clear and transparent with no hidden charges and the customers should be notified in advance of any surcharge in their bills.  They should try to connect to customers by sending e-mails, rather than calling them frequently. ]]>