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How to Setup and Activate Xfinity xFi Gateway Modem with the Xfinity app?

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Telecom Device   United States  
English

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How to Setup and Activate Xfinity xFi Gateway Modem with the Xfinity app?
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Setting Up the Xfinity xFi Gateway Modem (XB7-T Model CGM4331COM) with the Xfinity Mobile App

This video will guide you through the steps to connect, set up, and activate a new Xfinity xFi Gateway Modem (XB7-T Model CGM4331COM) using the Xfinity mobile app.

  1. Transferring Wi-Fi Network Accounts: During the setup process, you'll have the option to transfer all your Wi-Fi network accounts previously created with your older Xfinity gateway modem.
  2. Installing the Xfinity App: If you don’t already have the Xfinity app on your mobile device, download it from the App Store or Google Play.
  3. Connecting the Modem: Follow the provided instructions to connect the modem using the internet cable and power adapter.
  4. App Setup:
    • Open the Xfinity app.
    • Log in with your user ID and password. If you're setting it up for the first time, you can create a new account.
    • After logging in, you'll be prompted to scan the QR code located at the bottom of the xFi Gateway Modem using your camera. If scanned successfully, a green check mark will appear. Alternatively, you can enter the QR code details manually.
    • The Xfinity app will then guide you through the subsequent steps to connect and activate the modem.
  5. Troubleshooting Connectivity: If you experience connectivity issues during the setup, turning the modem off and then on again might resolve them.
  6. Wi-Fi Network Setup:
    • You have the choice to either transfer your existing Wi-Fi network information or create a new Wi-Fi network.
    • If you opt to transfer the existing Wi-Fi network to the new modem, all devices previously connected will automatically connect through the new modem.