SuddenLink 59.99 at New Bern, North Carolina, United States
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JBeede
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Service Information
Service Type
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Plan Type
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59.99
Service Description/Usage
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Unlimited Internet with Home Wifi - Cable
Service Provider/Plan Link
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Service Usability
Cleartalking Q&A
Location (Service or Device used)
Country
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State, Province or Region
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City/Town/Village
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Location
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Postal Code
Service Feedback
Pros:
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The internet is fast and usually never goes out. It's available in many areas around North Carolina (where I live). To move and have your serices transferred is free.
Cons:
What do you dislike about the service? This will help other users considering this service or plan to purchase.
If you live somewhere that offers a part of a bundle (such as you rent an apartment and they offer cable as part of your rent) and you move MAKE sure you tell Suddenlink you do NOT want the cable or they will move it and then your bill will go up substantially (they will add Triple Play). They do not mention this but you'll find out when you get that first bill. Also, they will try to change your bill amount even if you want the same services, and if they won't work with you ask to speak to someone else or cancel the service and someone higher up will probably call you to negotiate a better deal with you because they want to keep you as a customer. But if they can lock you in with a higher rate they will. It's just the way most of the companies like that work honestly.
Suggestions
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Don't be rude no matter how much of a run around you think you are getting. If all else fails, tell them you will cancel or want to speak to someone higher up in management about the issue. Ask for a call back. Give you time to collect your thoughts and think about what you want to speak with the manager about.
If you use the same service at the same location, please provide your ratings using the 'Add new review' button below. After submitting review, you can preferably upload the screenshot of the signal bars displayed at the top of your phone at this location.
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