When the user posts the content on Spotify, it takes about 5 days to process the new music, and then it goes live. If the user gets the music within 5 business days after releasing then it is ok. In case, if it is not delivered then one should contact the distributor.
You have to check-in with the manager of the Spotify catalog to know the solution. If you don’t contact then try to reach Spotify's content operations ingestion team.
Moreover, you have to check the Catalogue manager and make sure the XML is valid, and then redeliver the content will full assets.
Your account must has a transcoding issue. Make sure your audio is according to specifications. You should check the file format section present on Spotify onboarding guidelines.
Moreover, you have to check the live data tab. Make sure the release date time is correct. Check the start date and the end date. If you don’t see any date then check the same information in the delivered and active tabs.
In case no dates present then send an update having all territorial rights of all tracks. Once you send the correct information to the catalog manager, you can deliver music on Spotify in 5 business days.
