The authority to contact when in need of help of any SamSung product?

Question

Whom should I contact if I have questions about a Samsung product purchased outside the U.S.?

Answer 1

I would start from the smaller level to the bigger one and my recommendation would be to ask for assistance in a written format, such as email or chat. If you call and want to use it as evidence, you would need to wait, until a copy of the call will get to you

I would firstly address to the seller, if the answer doesn`t satisfy me, next to the authority in charge with the protection of customers` rights