Have you ever contacted your provider's retention department? | Telecom Consumer Discussion Forums

I don`t have to contact them, they usually contact me every December, when my subscription is about to end

If you are a good negotiator, you can benefit of retention offers. For example, last year, I decline every offer they advance and asked what I need it, more internet traffic and more international minutes, in two days an officer called back and noticed me that my personalized plan was approved

This usually works for me. I will just called in and inform them that I want to move as the other service providers is offering me a better deal to jump ship. Normally a officer will call to offer me at least 10% off the current promotion price they are having. They usually do not want to missed a loyal customer with cable, internet and phone accounts with them.

Indeed, it`s more profitable to keep loyal an existing customer, rather than `hunting` potential customers, as consequence you should benefit at much as possible of their availability

Personally, I would have asked more than 30% off the current promotion, to test the provider`s generosity, since it will definitely negotiate the terms of the relation for additional 12 months or 24 months

jangwl said
They are willing to give me the 30% discount when I am on a higher tier plans. But mine is one of the lowest plan and therefore they will not give in for more than 10%. They also know if I move, I am not going to get the 10% from the other service providers.

Practically, either you like it or not, you will have to use what you have, no plans for the better

I had a similar experience with a provider, I waited the deadline of my subscription as hot cakes, just to get rid of it