- Telecom Services
- PLDT Fibr Plan 1899 at San Mateo, Rizal, Philippines
PLDT Fibr Plan 1899 at San Mateo, Rizal, Philippines
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Service Information
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Fibr Plan 1899
Service Description/Usage
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PLDT Fibr is a newly introduced internet connection here in the Philippines. This was not available to all before but now it is being introduced nationwide, although it is not yet fully introduced in all parts of the country but the coverage here in our area is competitive giving me about 15-20 mbps speed. Given that it is new the cost of the package is affordable for as low as 1899.00 php. This comes with unlimited broadband and landline service for PLDT and SMART users. For the price of 1899.00 php I can say that it is fair as I am getting a good quality of service from them. Although, at one instance of us having the services there has been an issue with the internet service being intermittent. It has been fixed after a tiring experience with their customer service. I am not satisfied with the customer service when it comes to knowledge and comprehension. They were all kind and apologetic but when it comes to understanding the issue with the internet services they were inefficient and I have to exert huge effort just to explain the situation. The same goes with bill explanation, I was able to understood it quickly by just looking at the bill copy whilst on 20 minutes hold with their representative. I believe that is one downside of their customer service. I am quite happy, though, with the compensation received for the time that we experienced an issue with the services. I am a loyal customer of PLDT when it comes to broadband services at home. It is more reliable than other services provider. It has been the most reliable internet connection here in the Philippines.
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Service Usability
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Location (Service or Device used)
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Alfamart Brgy Malky
Service Feedback
Pros:
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Fast and reliable service due to fibre connection for a low price. It comes with 20mbps speed for unlimited broadband and landline service for PLDT and SMART users. Customer service is very apologetic when we experienced an issue with the services. They were quick with providing compensation and computation is fair.
Current Deals from Service Provider
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1,899 for 36 months for Unlimited Fibr. Modem and Installation fee: P119/month for 36 months
Cons:
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The fibr service is a newly introduced product here in the Philippines, therefore issues might come along the way due to improvements that they might have to do on the fibr lines to the cabinet. They ask for us to pay for the Fibr modem and installation when this can be provided for free or at a discounted price. Contract Terms are not flexible as they only have 36 months for the term. There were no other choices such as having a 12 months, 18 months, or 24 months contract.
Suggestions
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They have to ensure that there are alternative connections to be provided to their customers in case there will be issues in the interim, considering that the fiber service is a newly introduced services here in the Philippines. I also would like to suggest for them to enforce their Customer Service and ensure competitiveness through them. Proper training and strict policies must be implored to ensure good quality.
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