Bad Experience with Vodafone | Telecom Consumer Discussion Forums

Lucian Victor said
I had my Vodafone stolen while in France, naturally I reported the theft to vodafone the following morning and also went to the police station to get a police report. The following month vodafone deducted over £1200 from my bank account! I was not notified vodafone would be taking this large amount and was left in France with no funds. I managed to get the money back through an indemnity claim from the bank. However, now vodafone have cut off my phone and are demanding payment of the bill. I am a full time student with no income and do not see why I should be required to pay for vodafones incompetence. They have offered a 25% reduction of “goodwill” on the balance. But that only reduces the bill to just under £1000. They are claiming they have no record of it being reported stolen. This issue has now been going on for 10 months now. Vodafone customer service have been extremely rude and unhelpful. I cannot believe a muti-billion pound company are chasing a full tine student with no income for £1000 for a phone which was stolen and reported!

Your situation is mostly incredible and absurd. Why did Vodafone pretend that amount of money? Was your contract used for international calls? In this case, they have a quite strange system of admitting when it`s the company`s fault and when it`s the customer`s fault.

For example, when I had my phone stolen, I immediately call to their call center and announce it. It seems 5 minutes elapsed from my call and the effective use of my phone found by somebody willing to talk with all relatives in Europe. Vodafone admitted my request and asked me to pay just the 5 minutes used, while cutting down all connection on my SIM card. In one week, I received another SIM card and the chapter was close