review of sprint | Telecom Consumer Discussion Forums

Honestly, the review of sprint is difficult because in one aspect, they utterly failed and in another aspect, they were great. But, taking everything into account, I give them a D+ and here is why and  what happened. Basically, I had sprint in Sacramento California and the service was ok, sub-par, but nothing bad enough to worry about. They didn’t drop too many calls and they had as many dead zones as everybody else, but, my bill for about 4 months in a row was drastically (about 100 dollars each time) incorrect. This took about 1 week to fix every time and to their credit, they did fix it, but the fact that I had to personally call customer service each time and go through three people, get threatened with getting shut off until it was fixed for four months in a row, was unacceptable and is the reason why I canceled the service. Their customer service is great, but it wouldn’t have to be so good if they were not so bad.