Log In
Register
Home
Topic RSS
(0 votes) 12:55 pm
January 31, 2014
Offline
I have always thought that cell service providers in the US have had the worst service and it didn’t really matter who you went through for cell service as the signal was all the same. Now I am beginning to see that Sprint has been getting much better when it comes to customer service. They have actually been more helpful and even going out of their way to make my user experience better with them. Anyone else noticing this with their provider?
9:17 pm
February 10, 2014
Offline
I sold my Note 2 because it was just too big. I am a Blackberry fan but can’t upgrade til the end of the year. I bought a used Blackberry bold 9930 off ebay. Delores helped me activate it over the phone she was terrific. I took it into the Sprint store in Medford, OR because I was having trouble with App world. The Rep tried to help but couldn’t get it resolved, he sent me to the store across town that has a service tech. Gabe the technician was awesome he was able to resolve the issue and it works great, at no charge!. Sprint did the right thing by having a local tech available. My hours have been reduced at work so I struggled with my bill a few times. Sprint worked with me and for these reasons I will remain a loyal customer.
8:07 pm
January 26, 2014
Offline
Moroccan here and I think the customer service is close to none existent in almost all of the cell phone service providers except maybe Inwi.
1:01 am
Premium Member
January 7, 2014
Offline
I’m a big fan of the customer services number i never have to call and I will admit in PH and Singapore not had to do that once.. cant complain.
http://www.joolo.net - better than this hole for mobile devices.
10:29 am
February 10, 2014
Offline
The more they invested in customer service the better of their work especially in sales.
11:06 am
Premium Member
ByPassPostChallenge
January 26, 2014
Offline
The idea is to stay faraway from customer service, as possible, some people hired there don`t surpass the minimal conversational level `What can I do for you?`
Once you stat to explain your problem, you might find yourself speaking as Moses in the desert. For example, when I had an extra internet traffic on my Orange contract, without using it, I even submitted detailed information about my location and estimated hours of use, but the guy on the phone kept repeating I have to pay
10:59 am
January 31, 2014
Offline
Jackson said
I sold my Note 2 because it was just too big. I am a Blackberry fan but can’t upgrade til the end of the year. I bought a used Blackberry bold 9930 off ebay. Delores helped me activate it over the phone she was terrific. I took it into the Sprint store in Medford, OR because I was having trouble with App world. The Rep tried to help but couldn’t get it resolved, he sent me to the store across town that has a service tech. Gabe the technician was awesome he was able to resolve the issue and it works great, at no charge!. Sprint did the right thing by having a local tech available. My hours have been reduced at work so I struggled with my bill a few times. Sprint worked with me and for these reasons I will remain a loyal customer.
I have the Note II and I love it. I use it with the Galaxy Gear though and that makes a big difference. I have begun relying on my Note II more than my laptop because of its size. I think Sprint is one of the better companies when it comes to customer service and assistance, at least it is here in the US.
11:05 am
January 31, 2014
Offline
Costin said
The idea is to stay faraway from customer service, as possible, some people hired there don`t surpass the minimal conversational level `What can I do for you?`Once you stat to explain your problem, you might find yourself speaking as Moses in the desert. For example, when I had an extra internet traffic on my Orange contract, without using it, I even submitted detailed information about my location and estimated hours of use, but the guy on the phone kept repeating I have to pay
That’s actually a very good way to describe it sometimes. My internet provider is like that but they have gotten a little better over the years. Sprint has been phenomenal for me with their online and phone support which is why I will be staying with them for quite a while. I have already been with them for over 10 years here in the US.
2:23 am
Premium Member
ByPassPostChallenge
January 6, 2014
Offline
hmmm… for me an efficient customer service is very important measurement for a service provider’s efficiency. here in the philippines globe can be considered the number 1 company but boy they suck in terms of their customer service. smart on the other hand recently trying so hard to improve this area and added a new BPO partner to make sure they are more sensitive to customer’s day-to-day calls/ general needs.
Most Users Ever Online: 1255
Currently Online:
19 Guest(s)
Currently Browsing this Page:
1 Guest(s)
Top Posters:
Costin: 1019
23and14and20: 421
Raisaa: 401
Krisstoffer: 398
Jackson: 277
Cellnut: 192
Talla: 166
thethunderchild: 148
Paul B: 130
jangwl: 121
Member Stats:
Guest Posters: 0
Members: 56308
Moderators: 4
Admins: 2
Forum Stats:
Groups: 7
Forums: 224
Topics: 1713
Posts: 5844
Newest Members:
ArthursogModerators: scott: 3, Compudoctores: 0, ctech: 0, Help Desk: 0
Administrators: ctsuperadmin: 3, ctsupportadmin: 3
Usage Policy