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(1 votes) 4:19 am
April 21, 2014
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I have recently bought a new phone that requires micro Sim. I went to Airtel Service Center to purchase a new micro Sim for my existing number but they have not been of much help.
Firstly, they told me that they would require a photograph along with the copy of identity-proof. This was not the case when one of my family members recently got a new Sim from Vodafone.
Next time they told me that the micro Sims are out-of-stock. I get time to visit their store only on weekends and this has been pending for a while. I think they should make the process user-friendly instead of such a hassle.
10:05 pm
Premium Member
ByPassPostChallenge
January 6, 2014
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awww! sorry about that mate. but here in the philippines, one major provider can be that worst too…
8:56 am
Premium Member
April 22, 2014
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Also here in Morocco when you purchase a new Micro SIM it is required a copy of identity card or a passport, but not a photograph, for security purposes.
And even the old subscribers or the people who couldn’t register their mobile or internet subscriber for some reason, are obliged to identify it as soon as possible.
8:59 am
Premium Member
January 7, 2014
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Jimmy said
I have recently bought a new phone that requires micro Sim. I went to Airtel Service Center to purchase a new micro Sim for my existing number but they have not been of much help.
Firstly, they told me that they would require a photograph along with the copy of identity-proof. This was not the case when one of my family members recently got a new Sim from Vodafone.
Next time they told me that the micro Sims are out-of-stock. I get time to visit their store only on weekends and this has been pending for a while. I think they should make the process user-friendly instead of such a hassle.
I really wish all providers would tie the devices to forms of proper ID such as passport and drivers license .. one number for life.. ideal.
http://www.joolo.net - better than this hole for mobile devices.
9:39 am
May 6, 2014
Offline
I have had even worse customer experience. My balance was deducted without me knowing about it. And this continued for like 2 weeks when i suddenly realized my balance has reached just ZERO.
YESSS JUST ZERO!!!
Called them thrice only to know that it was my fault. I dialed some imaginary number that had activated those services.
5:41 am
ByPassPostChallenge
May 21, 2014
Offline
They who works at customer service works for Airtel ’cause Airtel pays them not we are paying who using their services. This is the main things why we have poor customer service experience. They like to hold us on the line & say- ‘sorry for that’ & ‘thanks a lot for staying with us’ repeatedly & unnecessarily. Nothing more nothing less.
3:43 pm
ByPassPostChallenge
August 12, 2014
Offline
Raisaa said
They who works at customer service works for Airtel ’cause Airtel pays them not we are paying who using their services. This is the main things why we have poor customer service experience. They like to hold us on the line & say- ‘sorry for that’ & ‘thanks a lot for staying with us’ repeatedly & unnecessarily. Nothing more nothing less.
yes you took my talk.
they just sit for saying we are sorry for that & thank you.
Their customer service provider so nasty & nothing for doing good work.
airtel should eye on this matter
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