Protect your phone number when recharging it. | Telecom Consumer Discussion Forums

What an embarrassing situation in your country with the prepaid services!

Here, at the debut of telecommunication market, sellers used to try cheating you, while recharing. Some would not give your remaining money, saying it cost more than expected, while others would charge double and you order and force you pay more. In less than one year, the situation improved, so I think in your case things will settle soon enough

Talla said
It’s quite annoying and unprofessionally from the store owners to take advantage of your phone number; but I’m glad they are doing something about it, and it’s working!   

Generally, if customers don`t seem to complain, no store owner in every corner of the world would bother to change his/her attitude. It`s not professionally, but this is how things develop in trade

I recommend everybody noticing something wrong to ask questions, although he/she would be treated with irony and further, to address to authorities in charge such as Consumer Protection Office. They have nothing to lose, only to win: answers to their questions or the improvement of current measures

Talla said
If this problem wasn’t happening so often and people didn’t complain about it, I don’t think Inwi or any other operator would try to find a solution for it.

You know the golden rule of silence: if nobody screams or at least makes some noise, nothing happens

I imagine telecommunication providers as organizations able to anticipate the reaction of their customers, but sometimes I`m wrong