Vodafone is it worth all it costs | Telecom Consumer Discussion Forums

I was previously using Vodafone for quite a while until I had an issue with their support. They were not helpful at all and didn’t even answer my question thoroughly. Not only that, but my signal was constantly hitting 0 bars and I wasn’t happy. I then decided to move to EE and I’m happy.

Krisstoffer said

Extace said

I actually DO think Vodafone is worth the money. I recently got a new phone, and did quite some research on Dutch cell phone service providers. In my honest opinion Vodafone is a very good provider.  

The main reason I chose Vodafone was because I already was a customer. Loyal customers get discounts from time to time. My Galasy S4 costs €28/month instead of €35/month now, that’s quite a big difference!

I also think Vodafone is worth the money because they also have service when you’re abroad. In every country I visited (and that are quite a lot) I have had good service. It’s always nice to know that, when you need it, you can make a phone call!

The only negative thing that I have experienced most likely has something to do with a miscommunication. The month after switching phones (and also contracts), I had to pay my bill of march a second time. I also had to pay €15 for a name change on the contract. They did not tell me about these extra costs, and all together it adds up to about €40 extra. A poor student does not have all that money.

I’m going to call the customer service coming monday, hoping they can help me figure out what’s wrong. I hope this is the only negative thing I will ever experience when it comes to Vodafone, because it’s well worth the money. 

likely an upgrade cost, but.. keep us informed!

I called today. The extra bill of about €25 was a mistake, so I will get the money back. The additional costs for the name change is not their fault. The store that changed the contract did this. They did not tell me I would have to pay more, so I will call them soon and explain them the whole story. It is forbidden to make people pay for something they did not agree to so I don’t think getting the money back will be too hard.

After my phone call with the Vodafone customer service I got a text message asking if there was anything else I wanted to ask and if I liked the service. They did not have to do this, so this is a huge plus! I am very happy with the customer service!

Krisstoffer said

Extace said

Krisstoffer said

Extace said

I actually DO think Vodafone is worth the money. I recently got a new phone, and did quite some research on Dutch cell phone service providers. In my honest opinion Vodafone is a very good provider.  

The main reason I chose Vodafone was because I already was a customer. Loyal customers get discounts from time to time. My Galasy S4 costs €28/month instead of €35/month now, that’s quite a big difference!

I also think Vodafone is worth the money because they also have service when you’re abroad. In every country I visited (and that are quite a lot) I have had good service. It’s always nice to know that, when you need it, you can make a phone call!

The only negative thing that I have experienced most likely has something to do with a miscommunication. The month after switching phones (and also contracts), I had to pay my bill of march a second time. I also had to pay €15 for a name change on the contract. They did not tell me about these extra costs, and all together it adds up to about €40 extra. A poor student does not have all that money.

I’m going to call the customer service coming monday, hoping they can help me figure out what’s wrong. I hope this is the only negative thing I will ever experience when it comes to Vodafone, because it’s well worth the money. 

likely an upgrade cost, but.. keep us informed!

I called today. The extra bill of about €25 was a mistake, so I will get the money back. The additional costs for the name change is not their fault. The store that changed the contract did this. They did not tell me I would have to pay more, so I will call them soon and explain them the whole story. It is forbidden to make people pay for something they did not agree to so I don’t think getting the money back will be too hard.

 

After my phone call with the Vodafone customer service I got a text message asking if there was anything else I wanted to ask and if I liked the service. They did not have to do this, so this is a huge plus! I am very happy with the customer service!

Happy that it all worked out, its always nice when they do go that extra mile and I really hope they keep you as happy now in the future.. keep us informed be cool to see how this pans out over the course of the subscription

I will!

I went back to the store (Belcompany is the name, Ladies and Gentlemen. Do not (EVER) buy something without asking for the extra costs). He acted a bit cool because of two young, polite ladies coming in and telling him this complaint. Maybe I should have gotten more mad or even cried, but he did nothing. He said he would “tell the group”, that we “were right” but he could not do anything about it. He offered me a discount for a next purchase, but I’ll pass on that.

I am aware that he may not be able to do anything, but at least act like you honestly feel bad. He didn’t, and that made me a bit mad. I will call the headquarters Tuesday and if they do not find a suitable solution, I will post bad reviews (worse than this) all over the internet as revenge, haha. 

I will find the law that says they are obliged to inform me of any extra costs and call them to have a nice talk. I hope they will fix this, because I could definitely use that little money right now.

I somehow feel like people do not take your complaints seriously when you are a polite, small female. I learned to handle with my anger in a professional way and it is not “me” to yell at someone who didn’t do it, but only represents the store. Maybe I need to find a way in between.

silvinyo said

Brad said
I was previously using Vodafone for quite a while until I had an issue with their support. They were not helpful at all and didn’t even answer my question thoroughly. Not only that, but my signal was constantly hitting 0 bars and I wasn’t happy. I then decided to move to EE and I’m happy.

I am from Romania, and here Vodafone is quite a serious competitor on the mobile phone market, but most people do not use it! Although is has better coverage than Orange(the most used network) people don’t use Vodafone so much because on the one hand they don’t know to promote themselves and do not have the same offers like Orange has, whereas you have all sorts of packages for young people “Orange Young” or for students etc. where the deals are very interesting (for 6$) you get thousands of minutes inside the network and national/ international minutes, unlimited messages and enough internet to surf all day, where in the case of Vodafone you don’t have the same deals!

Also Vodafone’s menus and service are very complicated hard to reach. thus the low number of customers in comparison with Orange Romania!

 

We have had Orange for a while too, but it wasn’t very good. I had Orange when prepaid cellphones were still normal and we did not have internet etc. but they raised the costs of calling and texts without telling me. At a certain time I paid €0,45/text instead of the €0,09 they promised me! I quickly changed to Vodafone and never had that problem. Orange also never had service in different countries (talking about Germany, France, Belgium and England here), and Vodafone did (and still does!). I sure hope they improved!